UpGrowth

Establishment and operation of call centres (regulated activity)

Regulated activity · CNRC 610009 · Services

Activity contents

  • Remote management of business-client relations;
  • Assistance to customers or distribution networks, loyalty, information, telesales, telerecovery, etc.

Supervisory authority

THE AUTHORITY FOR THE REGULATION OF THE POST AND TELECOMMUNICATION

Type of authorization: Authorisation

How to start this activity in Algeria

Official procedure, ordering of steps, and realistic timelines

  1. Step 1: Obtain the licence from THE AUTHORITY FOR THE REGULATION OF THE POST AND TELECOMMUNICATION

    The activity "Establishment and operation of call centres (regulated activity)" is regulated. You must first build an accreditation file with the supervisory authority (articles, qualification proof, premises eligibility) before any CNRC registration.

    2 to 6 weeks

  2. Step 2: Company incorporation (LLC, single-member LLC or sole proprietorship)

    Once you hold the licence, sign the articles at the notary, declare the share capital, then request the company name + Trade Register at CNRC. For a heavy licence, a SARL/EURL is usually required over the auto-entrepreneur regime.

    7 to 10 days

  3. Step 3: Tax and social registrations

    With your trade register in hand, obtain the NIF (tax ID), NIS (social security ID for the manager), CNAS affiliation for employees, and the tax card. Your activity "Establishment and operation of call centres (regulated activity)" can then start lawfully.

    3 to 7 days

Legal references

  • Executive Decree No. 21-44 of 17 January 2021 laying down the operating regime applicable to each type of network open to the public and to the various electronic communications services.

Frequently asked questions

How do I start the activity "Establishment and operation of call centres (regulated activity)" in Algeria?

"Establishment and operation of call centres (regulated activity)" is regulated: first obtain the official licence from THE AUTHORITY FOR THE REGULATION OF THE POST AND TELECOMMUNICATION, then incorporate (SARL/EURL usually required) at CNRC, and finish with tax registrations. UpGrowth Connect handles licence + turn-key incorporation.

How much does it cost to incorporate for code 610009?

For a regulated activity like Establishment and operation of call centres (regulated activity): 75 000 DZD (sole proprietorship) or about 118 610 DZD (SARL/EURL excluding share capital), plus licence cost (varies per THE AUTHORITY FOR THE REGULATION OF THE POST AND TELECOMMUNICATION). UpGrowth Connect: 60 000 DZD ex-tax + State fees.

Is the ANAE auto-entrepreneur regime allowed for Establishment and operation of call centres (regulated activity)?

ANAE is reserved for individual services, capped at 5M DZD/year. For "Establishment and operation of call centres (regulated activity)", verify eligibility via UpGrowth's ANAE tool or with THE AUTHORITY FOR THE REGULATION OF THE POST AND TELECOMMUNICATION.

Which supervisory authority oversees code 610009?

The official supervisory authority for Establishment and operation of call centres (regulated activity) is THE AUTHORITY FOR THE REGULATION OF THE POST AND TELECOMMUNICATION. This body is responsible for regulation, accreditation and oversight of the activity.

Is the activity "Establishment and operation of call centres (regulated activity)" regulated in Algeria?

Yes, Establishment and operation of call centres (regulated activity) (CNRC code 610009) is classified REGULATED. A prior licence from THE AUTHORITY FOR THE REGULATION OF THE POST AND TELECOMMUNICATION is mandatory before CNRC registration.

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